March 23, 2020 @ 12:00 pm – March 30, 2020 @ 2:00 pm
Empire Blue Cross Blue Shield
9 Pine St
New York, NY 10005
Trelan Holder
Challenges In Telephonic Care Management (4-CEUs) @ Empire Blue Cross Blue Shield | New York | New York | United States



Price: $120 + $5.37 (includes GoToTraining/PayPal Surcharge)


About This NYSED Social Work Board Approved Live-Interactive Webinar (4-CEUs)

You can participate in this Live-Interactive Webinar (for those working remotely). Our Live Webinars are Approved by the NYSED Social Work Board as Face-to-Face contact hours because the sessions occur in real-time. This is a 2-Day Training, Monday, March 23rd and Monday, March 30th: 12:00pm to 2:00pm on both days. Certificate of Completion will be awarded upon completing both sessions.


Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.


Learning Objectives

  • Apply best practice methods to coordinate patient healthcare and optimize outcomes.
  • Recognize integral factors that enable healthcare management success.
  • Implement validated mental health screening tools to identify and assess patient distress.
  • Acquire skills for building rapport and a therapeutic alliance with patients.
  • Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
  • Consider problem-solving approaches to enhancing communication.
  • Identify ways that telephonic care management can reduce the impact of recidivism.
  • Explore how racial and ethnic disparities in healthcare impact patient access to care.
  • Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
  • Implement validated language and health literacy assessment tools to gage patient comprehension.


About The Instructor

Trélan Nicole Holder, MS, LCSW is a skilled psychotherapist with extensive years of counseling experience in mental health and human services. Trélan attained her Bachelor of Science Degree in Psychology from Clark University, her Master of Science Degree in Social Work from Columbia University, and a Certificate in Bioethics and Medical Humanities from Albert Einstein College of Medicine and Cardozo Law School. Additionally, her clinical pursuits include: a postgraduate certificate in psychodynamic psychotherapy training from the NYU Institute for Psycho-analytic Education. Trélan is an Adjunct Lecturer at Columbia University School of Social Work.



This workshop is open to Licensed Professionals

Continuing Education Units (CEU) Information

4 continuing education hours are available