Challenges In Telephonic Care Management
(4- Continuing Education Hours)

(4 reviews)
$140.00
Challenges In Telephonic Care Management

Course Description

Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.

Course Title: Challenges In Telephonic Care Management

Instructor: Trélan Nicole Holder, MS, LCSW

Contact Hours/CEUs: 4-Hours

Format: Online Self-Study Course (Text-based Readings and Videos)

Process: Register and pay for course. Read content online. Pass online post-test and print certificate of completion. Registrants can access course for 2 years from date of registration.

Learning Objectives

  • Apply best practice methods to coordinate patient healthcare and optimize outcomes.
  • Recognize integral factors that enable healthcare management success.
  • Implement validated mental health screening tools to identify and assess patient distress.
  • Acquire skills for building rapport and a therapeutic alliance with patients.
  • Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
  • Consider problem-solving approaches to enhancing communication.
  • Identify ways that telephonic care management can reduce the impact of recidivism.
  • Explore how racial and ethnic disparities in healthcare impact patient access to care.
  • Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
  • Implement validated language and health literacy assessment tools to gage patient comprehension.

Course Features

  • Lectures 44
  • Quizzes 6
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 45
  • Assessments Self
  • Module 1: Course Overview And Pre-Test 0/3

    Course Description, Learning Objectives and Pre-Test

    • Lecture1.1
      Course Description
      5m
    • Lecture1.2
      Learning Objectives
      5m
    • Quiz1.1
      Pre-Test: Telephonic Care Management
      10 questions
  • Module 2: Care Management & Mental Health 0/8

    Care Management Team and Mental Health

    • Lecture2.1
      Care Management
      5m
    • Lecture2.2
      Care Manager (RN)
      5m
    • Lecture2.3
      Service Coordinator
      5m
    • Lecture2.4
      Social Workers (LMSW/LCSW)
      5m
    • Lecture2.5
      Care Management: Mental Health
      5m
    • Lecture2.6
      Role of Care Manager
      5m
    • Lecture2.7
      Integral Factors Guiding Program Success
      5m
    • Quiz2.1
      Module 2: Review Questions- Telephonic Care
      3 questions
  • Module 3: Care Management & Cancer Care 0/7

    Needs Assessment, Cancer Care Vignette and Psycho-social Screening Tools

    • Lecture3.1
      Impact of Telephonic Care Management on Cancer Care
      5m
    • Lecture3.2
      Exercise 1: Assessing Members’ Needs
      5m
    • Lecture3.3
      Tracking Barbara’s Journey
      5m
    • Lecture3.4
      NCCN Distress Tool
      5m
    • Lecture3.5
      Brainstorm
      5m
    • Lecture3.6
      Tracking Barbara’s Outcomes
      5m
    • Lecture3.7
      Benefits of Screening Tool
      5m
  • Module 4: Care Management: Best Practices 0/10

    Effective Care Management, Best Practices and Managing Resistance to Healthcare

    • Lecture4.1
      Commitment and Adherence to Best Practices
      5m
    • Lecture4.2
      Considerations
      5m
    • Lecture4.3
      Meeting Telephonic Challenges
      5m
    • Lecture4.4
      Navigating Telephonic Care
      5m
    • Lecture4.5
      Resistance to Healthcare
      5m
    • Lecture4.6
      Barriers to Care
      5m
    • Lecture4.7
      Building Therapeutic Alliance
      5m
    • Lecture4.8
      Realistic View of Resistance
      5m
    • Lecture4.9
      Tools
      5m
    • Quiz4.1
      Module 4: Review Questions- Telephonic Care
      3 questions
  • Module 5: Language Proficiency 0/8

    Racial and Ethnic Disparities, Language Proficiency, Case Conference Vignette and Medical Interpretation

    • Lecture5.1
      Racial and Ethnic Disparities: Patient Satisfaction
      5m
    • Lecture5.2
      Low English Proficiency (LEP)
      5m
    • Lecture5.3
      Implementation of Language Access Services (LAS)
      5m
    • Lecture5.4
      Medical Interpretation
      5m
    • Lecture5.5
      Communication Is A Tool For Health Promotion
      5m
    • Lecture5.6
      Exercise 2: Case Conference
      5m
    • Lecture5.7
      Meeting With The Renal Team
      5m
    • Lecture5.8
      LEP Assessments and Capacity Building
      5m
  • Module 6: Health Literacy 0/11

    Health Promotion, Health Literacy Tools and Effective Communication

    • Lecture6.1
      What Is Health Literacy?
      5m
    • Lecture6.2
      Health Literacy: A Tool For Empowerment
      5m
    • Lecture6.3
      What Can We Do To Promote Health Literacy?
      5m
    • Lecture6.4
      The Rapid Estimate of Adult Literacy in Medicine (REALM)
      5m
    • Lecture6.5
      All Aspects of Health Literacy Scale (AAHLS)
      5m
    • Lecture6.6
      Brief Estimate of Health Knowledge and Action—HIV Version
      5m
    • Lecture6.7
      BEHKA-HIV: Part I-Knowledge
      5m
    • Lecture6.8
      BEHKA-HIV: Part II: Action
      5m
    • Lecture6.9
      Developing An Effective Health Communication Campaign
      5m
    • Lecture6.10
      Concluding Thoughts
      5m
    • Quiz6.1
      Module 6: Review Questions- Telephonic Care
      3 questions
  • Module 7: Resources, References, Course Survey & Post-Test 0/3

    • Lecture7.1
      Resources & References
      5m
    • Quiz7.1
      Course Survey- Telephonic Care Management
      10 questions
    • Quiz7.2
      Post-Test: Telephonic Care Management
      10 questions

Course Features

  • Lectures 44
  • Quizzes 6
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 45
  • Assessments Self
mm
Renew Perspectives, LCSW, PC is recognized by the New York State Education Department’s Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0026. Additionally, New York State Education Department (NYSED) Social Work Board Approved Courses are recognized by Connecticut and New Jersey for Continuing Education. In 2014, Trélan Holder founded Renew Perspectives. She is a Licensed Clinical Social Worker (LCSW), who is a skilled psychotherapist with extensive years of experience in mental health and human services. Trélan is an Adjunct Lecturer at Columbia University School of Social Work and the Silberman School of Social Work at Hunter College. She attained her Bachelor of Science Degree in Psychology from Clark University, her Master of Science Degree in Social Work from Columbia University, and a Certificate in Bioethics and Medical Humanities from Albert Einstein College of Medicine and Cardozo Law School. Additionally, her clinical pursuits include a postgraduate certificate in psychodynamic psychotherapy training from the NYU Institute for Psychoanalytic Education.

Reviews

Average Rating

4.8
4 ratings

Detailed Rating

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    Sheilah Kennedy

    This course provided information related to understanding where the patient is in terms of his culture and to be able to better communicate and help the patient understand how to access information regarding their condition.

    Melissa Cestro, LCSW

    Great course! All concepts were presented in a concise and relatable manner. Recognizing the challenges, we as clinicians may face in the age of telephonic care management and teletherapy encourages us to become more proactive in our practice. Thank you Ms Holder for such a relevant and meaningful experience!

    LMSW

    I took this CEU course as a mandatory training by my employer as well as part of the NYS Department of Education Office of the Professions' requirement for licensed social workers. After taking this course, I found it is helpful and I have learned something new. The course is well organized. Since Telephonic Care Management is common nowadays and very challenging, this course is right for me.

    Anthony Ebeh, LMSW

    I took this CEU course as part of the New York State Department of Education Office of the Professions' requirement for licensed social workers. Free CEU classes also happens to be a staple during our annual Social Work Month celebration at my job. I found the course material and content to be well organized and appropriate for graduate level social workers. The site was easy to navigate and the slides were relevant to the topic regarding the challenges we clinicians face as providers in a telephonic care management environment. Ms. Trelan Holder, the instructor is a very seasoned and respected clinician with impeccable credentials and the course material reflects that fact.

$140.00